Get Ready for a Telephone Banking Update
May 1, 2019, 7:04am
Beginning May 14, 2019 - great changes are coming to reduce your hold times and improve your member experience!
Our phone system will be upgraded to a new, more intuitive system that will recognize you by your phone number. You will soon be required to enroll by entering your social security number, date of birth, and PIN of your choice.
You will be required to provide this information on May 14, 2019 and again on your first call after July 1, 2019 to ensure proper validation.
After enrolling, our system will recognize you by your phone number the next time you call. We hope you find this new upgrade makes your telephone banking faster and easier!